Delivery Policy

King Valley Fine Foods delivers Australia wide and aims to provide a quick and efficient delivery service to all our customers utilising the most effective freight option for your area.

We endeavour to pack and send orders within the same week of receiving them, however, in our busy seasonal period, this may extend to 7-10 days. Delivery times will vary depending on delivery location.

King Valley Fine Foods do not take any responsibility for late delivery or non-delivery due to incorrect or incomplete information provided to us at the time of ordering. We reserve the right to pass on to the customer any additional costs that are incurred as a result of inaccurate delivery information that is provided.

Change of Mind

If you’re not 100% satisfied with your order, please contact us.

Unfortunately, we cannot offer a direct exchange or refund for change of mind.

Out of Stock

If you order something and it’s out of stock, we’ll notify you ASAP and provide either a refund or store credit for another item.

Damaged Goods

If you receive damaged or broken goods we’re happy to refund you the cost of the goods. Just email us a photograph of the damaged products and we’ll be in touch to refund you.

There are to be no claims made on any products if they do not arrive to you in good condition due to heat damage  – these products are bought at your own risk taking into consideration weather conditions.

Food & Safety

All of our stock is packaged as per Australian Standards and in sealed containers and none is produced on our premises. It is stored safely and appropriately within correct temperatures.  As producers & suppliers we hold all relevant safe food handling, registration, regulations and certificates.